Andrew Golden has been the Managing Director of the Institute for Conflict Management, LLC (ICM) since 1999.

The Institute for Conflict Management, LLC is a boutique provider of arbitration, mediation and Issue Review Board® services worldwide.  In addition to providing neutral services, ICM is a leading provider of dispute resolution training to professionals to furnish highly qualified neutrals to consumers of mediation, arbitration, and Issue Review Boards® directly to consumers, their counsel, and corporations.

Under Andrew Golden’s leadership and management, ICM has trained more than 2,700 individuals worldwide in various forms of dispute resolution and communication.

At ICM, Mr. Golden’s team developed and executed a global strategic plan to expand ICM’s reach of dispute resolution services to include the marketing and promotion of the processes as risk management tools for the construction, real estate development, and hospitality industries.

Mr. Golden’s strategic plan included analyzing and developing new joint-venture and affiliate agreements with partners to further ICM’s impact on the management and implementation of resolution processes to additional markets.

Under his guidance ICM developed, acquired ownership in part or entirety in several other companies. One of which is Golden Media, a marketing, promotion, and publishing company that is dedicated to increasing the public’s awareness of ADR processes, encourage greater use of these processes by both large and small businesses, and provide professional support systems to the users and specializes in publishing Alternative Dispute Resolution (ADR) related periodicals, web logs, and books that address issues in the resolution industry.

Under Mr. Golden, ICM developed StonewallADR, the first international alternative dispute resolution firm geared specifically toward the lesbian, gay, bisexual, transgender (LGBT) community.   The firm provides resolution of LGBT issues and conflicts through mediation, arbitration, and conciliation.

Additionally, Mr. Golden lead ICM to develop and build the Entertainment Mediation Group (EMG) to provide conflict resolution processes, neutrals, and risk management consulting to the entertainment industry worldwide, as well as The Mediation Group, LLC, a group of former Mayors, US Senators, US Congressmen, and Speakers of the House to provide neutrals services to appropriate agencies and governments (both sovereign and domestic).

His articles on resolution of real estate and construction disputes, positioning, business, marketing, and information management are published worldwide. He is actively involved in a variety of resolution, legal organizations and trade associations throughout the world and is frequently invited to speak about ICM’s resolution processes.

Mr. Golden has received more than 185 hours of training in Mediation, Arbitration, Negotiation, Legal Processes, and Dispute Review Boards. Additionally he has received Dispute Review Board certification from the Dispute Review Board Foundation a leading trainer of proactive construction dispute resolution services.