ICM TRAINING
Client Testimonials
“Over 3,000 Students Trained since 1995″

“As an owner of a small company that wears the hats of “HR” person as well as deal-maker for clients, I thoroughly enjoyed the course and gained a wealth of valuable information which I was able to put to very good use shortly after the close of the class by making a very satisfying deal for my clients. All parties came away from the table happy with the results. I’m certain that the course was a big help in the final result. Thanks for the great information and insight!!”
–Mimi Mayer
Angel City Talent

“This program got down to the nuts and bolts of mediation and at the same time tried to answer any questions that the participants had. The fact that the presenters were actual mediators and attornies really helped; this was not just theory, but theory and practicality at the same time.”
– Nancy L. Dyer

“The five day duration permitted deep committment and concentration on both the academic subject and the mind-set”
– Anna Niemann,
  Goodman & Associates

“As an attorney with 37 years experience in complex, commercial litigation and have never attended a program that helped me more in learning how to listen, the value of doing so and how resolution of conflicts depends on an understanding of interpersonal relationships, emotions and what the parties, as opposed to the lawyers, really need and want. It will assist me immeasurable in representing clients in mediation and in my daily life.”
– Doug Zimmerman, Esq.
  Jennings Strouss Salmon

“The course was very WELL structured, with the perfect amount of structure AND flexibility. Both were really necessary to keep things moving without feeling trapped. The most valuable aspect of the program was the demeanor and perspective of the instructors, Charles Parselle and Bob Tessier. They practice what they teach both literally and figuratively. It was fantastic to see such smarts, clarity and empathy in action all at the same time.”
– Aubrey Siegel

“The inclusiveness of the training to the point that anyone would say they would be competent to handle a mediation. The couse and instructors were outstanding. Don’t change a thing but add additional training courses.”
– Brian J. Campbell
Brian J. Campbell & Associates

“ICM’s Mediation Training Course offered more than I expected. The trainers were experts in the field of mediation offering first hand knowledge using actual cases making the course current and relevant to today’s society.”
–Pamela Knowles

“I expected the instructors to be excellent, and they were. I did not expect an audience of such diverse backgrounds and really enjoyed the opportunity to hear the various professional approaches and opinions.”
–JoAnn Senger, MA, SPHR
Senger Services

“I highly recommend ICM’s Mediation Training Course. The instructors did a great job blending mediation theory with practical experience, and allowing participants to hone their skills through various mock mediations.”
–Stephen Parkinson, Esq.
Groff Murphy Trachtenberg & Everard

“The two instructors Charles and Bob were both insightful and lively.During these five days, the course was not only meaningful but also enjoyable.”
–James C. C. Ku Formosan Brothers Attorneys-at-Law/

“Our community is abuzz with excitement about Diana Mercer when she comes and conducts training for new and/or experienced mediators.  As a mediator, Diana leads the parties in a positive, collaborative, and peaceful conversation designed to promote both recognition of common interests and compromise for differing interests.  The last time Diana came to train, my mediation students continued through the semester to reflect on and apply the lessons she taught and the mediation techniques that she modeled for the students.  Diana is a true gem as a trainer, because she is able to combine her skills as a highly experienced and successful practitioner, with her skills as a thoughtful, insightful, and effective teacher.  She has my strongest endorsement.”

“In May, 2005, I attended a two-day training at the University of Idaho School of Law Northwest Institute for Dispute Resolution on Advanced Family Law Mediation, taught by Diana Mercer, J.D., and Tara Fass, LMFT. I rated the overall quality of the program, the written materials and the presentation as “excellent.” In my experience with ADR trainings, it is rare to find an “advanced” training that actually advances the skills of the practitioners attending. It is also rare to attend a two-day training that is actually engaging to practicing professionals for two full days. Diana and Tara exhibited surpassing skill at engaging and challenging participants through a combination of role play and experience-informed theoretical instruction. Their own interaction was seamless, thoroughly professional, and lively. I would highly recommend them as presenters and any program they would offer to present.”
--John H. Sahlin
Attorney at Law
Coeur d’Alene, ID

“Diana Mercer is a terrific speaker, trainer, and moderator.  She spoke at my Women’s Festival events (www.womensfestivals.org) in Santa Barbara, CA and Sedona, AZ in spring 2008 and participants loved her down-to-earth, easygoing style and her honesty in approaching both her prepared remarks and ad hoc responses to questions from the workshop attendees.  Her topic, “Creating Peace - Getting Ahead In Your Career and on The Homefront by Striking the Balance”, with co-presenter Neeti Dewan, the Executive Yogi, was a conference favorite. Her straightforward approach to interest-based negotiations works both at home as well as in more formal settings, and I love her no-nonsense approach and willingness to share her expertise in practical mediation and negotiation tips that work.  Diana illustrates her points with real stories which make them come alive and she’s always full of interesting and pragmatic advice.”
–Patty DeDominic
DeDominic & Associates
www.dedominic.com
Ms. DeDominic is a former board chair of the Los Angeles Area Chamber of Commerce, and has served as president of the National Association of Women Business Owners (NAWBO) and on the board of the California State Chamber of Commerce. Currently, DeDominic is a board director for the SCORE Association.

“Diana Mercer and Tara Fass are experts in their field as teachers and trainers in their approach to family law mediation which addresses the underlying hidden messages couples unconsciously convey.  At our mediation training for psychotherapists at the New Center for Psychoanalysis in Los Angeles in 2005 and 2006, Diana and Tara taught aspiring mediators how to manage issues of betrayal, entitlement, control/domination, rivalry, shame and blame.  Fass and Mercer are experts at helping beginning mediators understand how victimization can work to dupe the mediator and potentially judges and lawyers in submitting to requests by subversion and coercion.  The victim is just as aggressive as the perpetrator but in reverse.  Diana and Tara have developed an approach to family law mediation that is not only very effective for high-functioning divorcing couples, but  can equip mediators with information and skills to deal with the underlying covert issues and hidden dynamics that most mediators are not aware of.  As teachers and trainers they are unparalleled. ”
–Joan Lachkar, Ph. D.

“Diana Mercer brought practical experience, warmth and intelligence that to a recent (May 14, 2008) national teleconference for the New York State Dispute Resolution Association.  Diana’s business success in ADR opened the eyes and sparked new ideas.  I left with pages of notes that I’ve already begun to implement.  She complemented the program with useful handouts and expertly managed questions and answers.”
–Emily Menn, Director of Education & Professional Development
New York State Dispute Resolution Association

“Diana Mercer, Esq., and Tara Fass, LMFT facilitated a training for my business group, ProVisors.  Their topic was resolving conflicts at work, and they were so well received that I recommended them to all of the groups in our network.  Their sense of humor and presentation style charmed even the most skeptical participants.  As a management consultant, I know how conflict at work and at home can negatively influence the bottom line, so I appreciated their easy-to-implement suggestions which were elegant in their simplicity yet quite effective.  I’ll use the what I learned in their seminar in my own business and in my work with clients.”
–Dennis McCue, CMC,
20+ Year Veteran management consultant to law firms and CPA’s.